A formal complaint is a request to resolve a problem, conflict, concern or issue that negatively impacts a student or students. Student formal complaints may include (but are not limited to) issues regarding classroom instruction, college policies, procedures, services and offices. Students are encouraged to review CCC’s formal complaint procedures prior to submitting a complaint.
To submit a formal complaint, each student must complete the CCC online formal complaint form. You may click on the link at the bottom of this page to begin the process of completing this form.
Students are strongly encouraged to resolve any concern by talking with the staff member or administrator and, if necessary, their supervisor, in an attempt to reach a resolution before resorting to filing a formal complaint.
The formal complaint process is not for grade appeals. Should a student wish to contest a grade earned in a class should complete a Grade Appeal Action Form (PDF).
