Have you noticed lately that more and more people are tense? Rude? Irritable? Do you have difficult people in your life – clients, friends, co-workers, family members? This class will review what causes a person to be difficult and the best ways of working with them. Six types of difficult people will be discussed along with their characteristics. Tips for de-escalating others and yourself when working with difficult people will also be shared and discussed. A discussion of common scenarios will focus on the best ways to respond to difficult people.
CODE: AVOR 5000 CKE22