Customer service is intangible. We can’t poke, prod, weigh or otherwise physically inspect customer service. Customer service deals with the human side of an organization. It is measured by the human emotions, behaviors, understandings, feelings and perceptions of the customer. This session will focus on how to refresh the lens you see customer service through and revive your commitment to excellence.
This workshop will:
- Establish how to demonstrate value of the service transaction
- Identify Moments of Truth for the customer
- Enhance communication skills by discussing proper word choice
- Discover techniques for dealing with difficult customers
Seating is limited so early enrollment is encouraged. Registration includes interactive classroom instruction, printed materials and breaks.