Leadership Development

Leading & Motivating 7-Week Series schedulefor web page

New 2014 dates!

June 25 to August 6 in Hastings

August 14 to September 25 in Grand Island

October 8 to November 19 in Grand Island

September 9 to October 21 in Columbus

November 4 to December 16 in Columbus

This highly interactive leadership program has numerous developmental activities conducted in a supportive, fun and positive learning environment.  It will enhance the skill level of current and prospective supervisors.  Outcomes include the increased confidence of employees who will create a positive work environment, more effective teams and results that impact the bottom line!

  • Leadership and Trust
  • Team Building
  • Communication Skills
  • Colors Matrixx
  • Conflict Resolution
  • Situational Leadership
  • Managing Change

The Assertive and Controlled Manager

September 23 in Grand Island

Developing assertiveness is more than just learning to talk differently. Being assertive requires thinking assertively, feeling confident and behaving positively.

During this workshop, you will learn how to develop each of these aspects of assertiveness. Guidelines for word choices and behaviors and numerous exercises will help you change how you interact with others. You will discover how to use assertive communication in a variety of managerial situations to solve problems, make decisions, overcome conflict, negotiate agreements, build strong teams and more.

Conquering Communication

July 31 in Grand Island

November 13 in Hastings

Communication is not just how we talk and listen. It's about being a trusted team member.  This session focuses on developing communication skills that allow you to connect, understand and collaborate more successfully with all types of people.

Participants will: 

  • identify the importance of communication in relation to one's success
  • explore the three parts of a message and the impact of each
  • overcome barriers to communicating effectively
  • discuss ways to build relationships using one-on-one communication skills
  • assess personal listening skills
  • define active listening and master techniques to be a better listener.

Customer Service; Beyond Expectations

August 7 in Kearney

September 23 in Grand Island

Customer service is intangible. We can’t poke, prod, weigh or otherwise physically inspect customer service. Customer service deals with the human side of an organization. It is measured by the human emotions, behaviors, understandings, feelings and perceptions of the customer. This session will focus on how to anticipate, meet and then exceed your customer’s expectations.

Our discussion will:

  • Assess the impact of customer service
  • Establish four reasons customer service is essential
  • Uncover the importance of personal accountability
  • Enhance communication skills
  • Identify techniques for dealing with difficult customers

Peer Today Boss Tomorrow

July 24 In Lexington

August 26 in Grand Island

Making the leap from peer to boss is never easy.  Relationships with coworkers change dramatically, and new supervisors frequently struggle to balance old relationships with new responsibilities. In this one-day workshop you’ll learn to:

  • Identify and accept your leadership role and all that comes with it.
  • Set clear boundaries for all to follow.
  • Communicate more effectively with everyone you lead.
  • Develop an action plan to get the results wanted and needed from your supervisory role.

After this class, you will reduce any fears or frustrations you may have, increase your personal effectiveness, gain greater respect from those reporting to you, improve your professional reputation and enhance your overall career.

Team Building

Working in teams has long been considered one of the most effetive ways to boost productivity in the workplace.  Research shows that 50% of team building success comes from the team and 50% from the leader.  This session will give participants the tools to build a sucessful team from the ground up! 

Working with the Real Colors® of your Workplace.   Are Your Colors Working Together?

September 10 in Hastings

November 18 in Grand Island

At one time or another, everyone has reached a point where they can only shake their head and wonder, "Why do people do the things they do?" The answer may surprise you!   The fact is, everyone has a distinct temperament spectrum comprised of four colors: Blue, Gold, Orange and Green. Learn to identify a person's Real Colors® and you'll gain insight into the things that are most important to them, discover the secret of what motivates them, and much more. Real Colors® is easy to use at work, at home, anywhere you meet people! Learn How to Put Real Colors® to Work For You.

Workshop Participants will:

  • Discover their personal strengths.
  • Learn to recognize the strengths of others.
  • Learn how to build instant rapport with people.
  • Learn the most effective methods of speaking to different people.
  • Learn to hear what people are really saying.
  • Discover the different ways individuals process information.
  • Learn to appreciate and value the viewpoints of others.
  • Learn how to apply Real Colors® principles in all areas of their lives.
Workplace Accountability
Personal accountability is a choice each one of us makes.  It only takes one person to begin the elimination of the blame game.  This session will provide ways for you to maintain a high level of consciousness, focus and purpose.  You will also be empowered to boost the accountability among others in your workforce and community.  True leaders recognize the desperate need to be accountable and serve as outstanding role models themselves. 
 
Other leadership topics: 
Simple Respect: Demonstrating Sensitivity in the Workplace
Business Professionalism
First Rate Assistant
Personal Accountability
DiversityTraining
Time Management

 

 

Coaching for Stellar Service

 

2-day workshop; 4 Modules

 

 

 

Module 1 Purpose: Reaching for Stellar Service, explore the value of stellar service and the role of service coaches in helping all employees achieve it.

 

 

 

Learning Outcomes:    

 

  • Describe what stellar service is and the challenges of delivering it
  • Discuss the benefits of customer loyalty to the service coach, the organization and customers
  • Explain the importance of the employee’s role in building customer loyalty
  • Describe and apply four key qualities that customers - both external and internal - expect from stellar  service
  • Use the four key service qualities to evaluate and improve the service that is delivered

 

 

 

Module 2 Purpose: Developing Others for Stellar Service, provide service coaches with skills for developing others, helping employees expand their capabilities so they will have the confidence to make decisions and solve problems on their own.

 

 

 

Learning Outcomes:

 

  • Describe the role of the role of a service coach in developing others
  • Recognize the challenges in developing others and apply skills to overcome them
  • Identify and apply opportunities to develop the service skills and capabilities of employees
  • Demonstrate a set of key actions for developing others.
  • Demonstrate a variety of listening and asking techniques that will help others feel confident in their own decisions

 

Module 3 Purpose: Giving Constructive Feedback for Stellar Service, provide service coaches with skills that will let them give constructive feedback in away that builds mutual respect and promotes problem solving and learning.

 

Learning Outcomes:

 

  • Define and describe constructive feedback
  • Recognize benefits and challenges of giving constructive feedback
  • Evaluate their current level of effectiveness at giving constructive feedback
  • Demonstrate a set of key actions for giving constructive feedback to others.
  • Demonstrate techniques for handling challenging responses during a feedback conversation

 

 

 

Module 4 Purpose: Recognizing Others for Stellar Service, provide service coaches with skills for recognizing and reinforcing the behaviors that support stellar service.

 

 

 

Learning Outcomes:

 

  • Describe the impact of recognizing others for individual and organizational success
  • Demonstrate a set of key actions for recognizing others
  • Identify the service behaviors that should e reinforced
  • Determine the type of recognition that is best suited for each recognition recipient
  • Deliver recognition to employees and other in the organization who contribute to stellar service

 

These trainings are a program of AchieveGlobal

www.achieveglobal.com
Developing the 21st Century WorkforceTM

 

 

Connecting With Others: Listening and Speaking

 

A 1-day workshop (8 hours)

 

 

Purpose: to help participants focus their listening time and attention so they can get the information they need to accomplish their work objectives and maintain constructive relationships with others. Participants will also gain speaking techniques and strategies that achieve business results by gaining the attention, ensuring the understanding and influencing the actions of other people.

 

 Learning Outcomes:    

  • Make better decisions about how and when to spend their listening time and energy
  • Demonstrate curiosity and open-mindedness when listening to others
  • Managing internal and external distractions more effectively
  • Identify the outcomes they are seeking in any listening interaction
  • Listen to negative feedback non-defensively
  • Manage the flow of conversation with someone who has a tendency to get off track.
  • Organize their thoughts with a focus on addressing the needs of listeners and achieving objectives
  • Encourage desired action by delivering their messages clearly and concisely
  • Handle resistance by responding to listener’s ideas, opinions and concerns
  • Ensure that ideas are acted on by developing concrete follow-up plans                                                

 

These trainings are a program of AchieveGlobal

 www.achieveglobal.com

Developing the 21st Century WorkforceTM

 

 

Leveraging Age Diversity                                                                    

 

A 3.5-hour workshop

 


 

 Purpose: to expose common age-related stereotypes and develop practices that promote collaboration across generational groups.

 

Learning Outcomes:  

 

Describe negative consequences of age-based stereotypes      

  • Avoid projecting age-based stereotypes on others
  • Describe common workplace needs across age groups
  • Treat others as individuals, regardless of their age group
  • Leverage the talents and experience of others, regardless of their age group

 

Participants will explore and practice these key skills for eliminating age-based stereotypes from their work teams:  

 

  • Challenge stereotypes
  • Find common ground  
  • Find talents in everyone
  • Mix it-up
  • Expect a lot

 

These trainings are a program of AchieveGlobal

 www.achieveglobal.com

Developing the 21st Century WorkforceTM

 

 

Defusing Emotionally Charged Situations                            

 

A 2-hour workshop

 

 To succeed at work, employees need to understand what tends to set them off and possess skills for cooling down tense situations.

 

This training helps participants explore the consequences for themselves and others – of allowing emotion to get the better of them. They then work together to identify their individual “hot buttons” and develop appropriate coping strategies. They also consider and apply guidelines for handling others who may be out of control emotionally, and for moving the conversation toward calm, rational problem solving.

 

 Participants come up with their own reminders of key techniques and plan later application of the skills they’ve learned.

 

 

These trainings are a program of AchieveGlobal

 www.achieveglobal.com

Developing the 21st Century WorkforceTM

 

 

Maximizing Human Capital

A 1-day workshop


 

Cost per person: $100

Business owners and leaders face many challenges in our economy. One challenge remains consistent regardless of the economic conditions, human capital. How to best develop, engage and retain talent is a pressing challenge in any business. The largest investment for any business is their employees, their human capital. This session will focus on how to grow talent internally for a long-term approach to assure the right talent is in place for the future.

Our discussion will:

  • Explore the qualities of good leaders
  • Assess the role of leadership power in getting work done through others
  • Illustrate effective coaching skills to achieve increased employee satisfaction and productivity
  • Discover what an empowered workplace is and what motivates individual behavior
  • Unleash employees’ desire for personal and professional growth by creating a hard-to-leave workplace

 

 
 
For more information on any of these training sessions, please contact:

Tanya Babel
Leadership Development Trainer/Coordinator 
Columbus Campus
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
402-562-1437

Elizabeth Smith
Leadership Development Trainer/Coordinator
Grand Island Campus
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
308-398-7558

 

 

For additional information contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Connecting People, Communities & Opportunties!

Leadership Development - Environmental Health and Safety
Computer Technology - Welding Technology - Industrial Technology - Quality

 

Written by Sue Mahlin   
Last Updated on Monday, 07 July 2014 16:19